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Privacy Policy
Introduction
We are committed to safeguarding the privacy of our clients, our prospective clients, the personnel of our clients and prospective clients, and all other the individuals with whom we interact in the course of our work.
This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, "we", "us" and "our" refer to Taylor Ben Artzi LLP. For more information about us, see the final section of this privacy policy.
The personal data that we collect
In this section we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
We may process contact data and communications data sent to and by non-clients of the firm ("contact data"). The contact data may include your name, the name of your employer or organisation, your email address, your telephone number, your postal address, communication content and/or communication metadata. The source of the contact data will usually be you, but may be another person representing your employer or organisation.
We may process information relating to our clients ("client data"). The contact data may include your name, the name of your employer or organisation, your email address, your telephone number, your postal address, communication content and/or communication metadata - along with information about you stored in our practice management system. The source of the contact data will usually be you, but may be another person representing your employer or organisation.
Contact data will become client data if the individual, or the employer or organisation in question, becomes a client of the firm.
We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
Purposes of processing and legal bases
In this section, we have set out the purposes for which we may process personal data and the legal bases of the processing.
Operations - We may process client data for the purposes of providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our business.
Relationships and communications - We may process contact data and client data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications, the maintenance of our relationships, enabling the provision and enjoyment of our services, and the proper administration of our business.
Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Providing your personal data to others
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
We may disclose contact data and client data to our suppliers or subcontractors insofar as reasonably necessary for the purpose of providing our services.
We may disclose contact data and occasionally client data to Docular Limited (which is under common control with Taylor Ben Artzi LLP) for the purpose of referring contacts and clients to Docular, but only with the consent of the individualn question. You can see Docular's own privacy policy at https://docular.net/pages/privacy.
In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Retaining and deleting personal data
This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows: (a) contact data will be retained for a minimum period of 6 years following the date of the most recent contact between you and us, and for a maximum period of 7 years following that date; (b) customer relationship data will be retained for a minimum period of 6 years following the date of termination of the relevant client relationship and for a maximum period of 7 years following that date; and (c) usage data will be retained for 36 months following the date of collection.
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Security of personal data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data. We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems. Data that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology. You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Your rights
In this section, we have listed the rights that you have under data protection law.
Your principal rights under data protection law are:
the right to access - you can ask for copies of your personal data;
the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
the right to erasure - you can ask us to erase your personal data;
the right to restrict processing - you can ask us to restrict the processing of your personal data;
the right to object to processing - you can object to the processing of your personal data;
the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
Amendments
We may update this policy from time to time by publishing a new version on our website.
Our details
This website is owned and operated by Taylor Ben Artzi LLP, a firm of solicitors regulated by the Solicitors Regulation Authority. We are registered in England and Wales under registration number OC430716. Our principal place of business is at Howbery Park, Wallingford, Oxfordshire, OX10 8BA.
You can contact us: (a) by post, to the postal address given above; (b) using our website contact form; or (c) by email, using the email address published on our website.
